Frequently Asked Questions
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GENERAL
Born from a reaction to our own excessive consumption of clothes we seek another way of doing things. We avoid trends and fashionable designs so our products preserve value for many years - even in today’s throw-away society. We believe the times of making thoughtless products with a thoughtless production for thoughtless consumption are over. We want to be a part of this change and help responsible users make the right choice.
We are currently working with different factories who are specialist in their field - a small women-owned factory located in Izmir, Turkey and a small family owned factory in Florence, Italy. Both are ethical- and socially responsible manufacturing facilities build on european principles, applying positive changes directly to the lives of the employees and honoring the handcraft of manufacturing in a safe and healthy environment.
Please shoot us an email at contact@anotheraspect.org or call us at +45 42795397 as soon as possible if you would like to cancel or change your order. We will respond immediately and do our best to fulfill your request.
Of course. We always want to talk and will be ready to answer your questions. Just email us at contact@anotheraspect.org or call us +45 42795397
We accept VISA/Dankort, Visa, American Express and MasterCard. You can also choose to pay with PayPal.
Your card will be charged at the time of checkout. If the product is in stock, it typically ships within 1-2 business days. If it is a preorder the product will ship later as informed in the description of the product. After your product ships, you’ll receive an email with all informations needed.
We are working with well established payment processing company Stripe. All payments are completed with a fully secure connection so you can feel safe.
SHIPPING
Given the product is in stock, our team will typically pick, pack and ship everything to you within 24 hours.
When the order is shipped from up at our office in Copenhagen, Denmark by our trusted courier partner it depends on how far you are from there. Within Denmark and Europe arrival normally happens within 1-2 business days.
We ship worldwide. If you are in doubt, please send us an email to contact@anotheraspect.org.
We typically ship via FedEx, DHL or PostNord.
RETURN
We have made returns super easy. As long as the product you wish to return is in new and unused condition, and you give us notice within 14 days from the date you received the product, you can pack it back in the original packaging and send it back to us. We do however not cover the cost of shipping. Once we receive it, we’ll inspect your returned product. If the conditions are good, we’ll refund the full amount or exchange the product.
To initiate your return, please email contact@anotheraspect.org within 14 days of receiving the items. In your email please include your order number, your name, a brief description of the reason for returning the product and whether you want to exchange the product.
Once your return arrive at our office, it will usually take our team up to 2 business days to check in the return and make the refund.
Unfortunately we can’t cover the shipping cost of returns at the moment. We are always working on making it easier and less painful for our customers to return products.
